Privacy policy

Privacy Policy

Dubai Prime — Your Privacy Matters

Last Updated: November 9, 2026

At Dubai Prime, we respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains how information is collected, used, shared, and protected when you visit our website, contact our support team, or place an order.

Dubai Prime operates an online shopping store serving customers in the United Arab Emirates. Our storefront is powered by Shopify and may use third-party service providers for order fulfillment, delivery, analytics, marketing, and customer support.

1. Information We Collect

Depending on how you interact with our store, we may collect:

Your full name and contact details.
Email address and telephone number.
Billing and shipping addresses.
Order details, purchase history, and delivery information.
Customer support conversations.
Information about returns, refunds, and complaints.
Device information, browser details, and IP address.
Website interactions, browsing activity, and cookie-related information.

We collect information that is reasonably necessary for the services we provide.

2. How We Use Your Information

We may use personal information to:

Process and manage customer orders.
Coordinate shipping and delivery.
Arrange Cash on Delivery payments.
Send order confirmations and shipment updates.
Respond to customer inquiries.
Process returns, replacements, and refunds.
Detect fraud and prevent unauthorized transactions.
Maintain and improve website performance.
Provide personalized shopping experiences where permitted.
Conduct marketing activities where legally permitted and subject to applicable consent requirements.
Comply with legal and regulatory obligations.

3. Cash on Delivery Information

For COD orders, relevant information may be shared with our authorized fulfillment and delivery partners.

This may include your name, telephone number, delivery address, order information, and amount payable.

Our fulfillment partners use this information to process deliveries, contact recipients, collect authorized payments, and resolve delivery issues.

4. Information Sharing

We may share information with service providers involved in operating our business, including:

Shopify, our e-commerce platform.
Authorized dropshipping and fulfillment partners.
Courier and delivery providers.
Payment and refund service providers.
Customer support platforms.
Analytics and advertising platforms, including Meta, where enabled.
Email and communication providers.

These disclosures are limited to legitimate business purposes, subject to contractual arrangements and applicable privacy requirements.

We do not sell personal contact lists to unrelated third parties.

5. Cookies and Analytics

Our website may use cookies and similar technologies to support:

Shopping cart functionality.
Website security.
Customer preferences.
Website analytics.
Conversion measurement.
Advertising performance and personalization.

Where legally required, customers will be provided with appropriate notice, consent choices, or opt-out controls.

Browser settings and available website privacy controls may also allow customers to manage certain technologies.

6. Marketing Communications

Customers may receive promotional messages where they have provided appropriate consent or where another lawful basis applies.

You may unsubscribe from promotional emails through the unsubscribe link or contact our support team.

Transactional communications, including order confirmations and important delivery updates, may still be sent when necessary to complete an order.

7. Data Security

We use Shopify and other service providers to support the security of customer information.

We take reasonable organizational and technical precautions to reduce unauthorized access, misuse, loss, or disclosure of personal information.

However, no internet-based service can guarantee absolute security.

8. Data Retention

We retain information for as long as reasonably necessary to fulfill customer orders, manage business records, resolve disputes, prevent fraud, or comply with applicable legal obligations.

Information that is no longer required will be deleted, anonymized, or otherwise handled in accordance with applicable requirements.

9. International Data Processing

Dubai Prime serves UAE customers and operates from Pakistan. Our service providers may process or store information in other countries.

Where required, we take appropriate steps to ensure that international data processing and transfers comply with applicable privacy obligations.

10. Customer Privacy Rights

Depending on applicable law, customers may have rights to:

Request access to their personal information.
Request correction of inaccurate information.
Request deletion of eligible personal information.
Withdraw consent for applicable processing.
Object to or restrict certain types of processing.
Request information regarding how their data is handled.

To submit a privacy-related request, contact our support email. We may need to verify your identity before acting on a request.

11. Children's Privacy

Our services are intended for customers legally permitted to make online purchases.

We do not intentionally collect personal information from children in violation of applicable law.

12. Third-Party Websites

Our website may contain links to third-party websites or services.

Dubai Prime is not responsible for the privacy practices or content of independently operated websites. We encourage customers to review their respective privacy policies.