Terms of Service

Dubai Prime — Website Terms & Conditions

Last Updated: November 9, 2026

Welcome to Dubai Prime.

These Terms of Service govern your access to and use of our online store, including browsing products, placing orders, and interacting with our customer support services.

By accessing our website or placing an order, you agree to these Terms, subject to any rights and protections that cannot be excluded under applicable law.

1. About Dubai Prime

Dubai Prime is an online retail storefront operated independently from Pakistan and serving customers in eligible locations in the United Arab Emirates.

Our store is powered by Shopify. Products may be fulfilled and delivered by third-party supply and logistics partners.

The use of "Dubai" in our store name does not, by itself, mean that the business is incorporated or licensed in the UAE.

2. Product Information

We aim to provide accurate product descriptions, specifications, photographs, prices, and availability information.

However:

• Product colors may appear slightly different depending on screen settings.

• Minor manufacturer packaging variations may occur.

• Product availability may change due to supplier inventory.

• Product details may be updated to correct inaccuracies.

If a delivered product is materially different from its description, please contact our support team for an appropriate resolution.

3. Pricing and Currency

Product prices are displayed in United Arab Emirates Dirhams (AED), unless clearly stated otherwise.

The amount shown at checkout is the amount payable for the order, including any applicable disclosed shipping fees and taxes.

We reserve the right to correct genuine pricing errors, subject to applicable law. If an order is affected, we will contact the customer before proceeding with any revised price.

4. Order Placement and Acceptance

After placing an order, customers may receive an order confirmation.

Order confirmation does not guarantee fulfillment when a product is unavailable, customer information cannot be verified, or delivery is not supported in the selected location.

If we cannot fulfill an order, we will notify the customer and arrange an appropriate resolution.

5. Cash on Delivery

Dubai Prime may offer Cash on Delivery (COD) for eligible UAE orders.

For COD purchases:

• Customers pay the confirmed order amount at delivery.

• Payment is collected by the authorized delivery partner.

• Accurate delivery details and a reachable telephone number are required.

• Delivery partners may contact customers to arrange delivery.

• Customers should not pay amounts exceeding the confirmed order total without an authorized and clearly disclosed adjustment.

No advance online payment is required for an order placed using the COD payment option.

6. Shipping and Delivery

Orders are processed through our fulfillment and delivery partners.

Delivery availability, charges, and estimated timeframes may vary based on product availability and destination.

Customers are responsible for providing complete and accurate delivery information.

For additional details, please review our Shipping Policy.

7. Order Cancellations and Returns

Customers may request cancellation by contacting our support team.

Cancellations, returns, exchanges, and refunds are handled in accordance with our Return & Refund Policy and applicable consumer rights.

Cancellation may not always be possible after an order has been dispatched.

8. Failed Deliveries

If delivery cannot be completed because of an incorrect address, unreachable customer, or repeated unsuccessful delivery attempts, we may contact the customer to arrange a solution.

Any additional delivery or return charges will be handled in accordance with the disclosed terms and applicable law.

We reserve the right to review repeated suspicious or fraudulent COD orders.

9. Product Availability

Products may become unavailable without prior notice due to inventory updates, supplier restrictions, or unexpected demand.

If an item becomes unavailable after an order is placed, we will notify the customer and offer an appropriate solution, including cancellation or an available alternative.

10. Intellectual Property

The original content, branding, graphics, design elements, and other materials owned by Dubai Prime are protected by applicable intellectual property laws.

Third-party product names, logos, trademarks, and photographs remain the property of their respective owners.

Customers must not reproduce our original content for unauthorized commercial use.

11. Acceptable Website Use

Customers agree not to:

• Submit fraudulent or intentionally misleading orders.

• Attempt unauthorized access to our systems.

• Interfere with website security or functionality.

• Use the website for unlawful purposes.

• Misuse customer support, promotional offers, or checkout services.

We may take reasonable action against misuse, consistent with applicable law.

12. Third-Party Services

Our store may use third-party applications, fulfillment partners, payment services, and courier providers.

Some services may be subject to additional third-party terms.

We remain responsible for our own contractual and legal obligations to customers.

13. Product Safety and Warranties

Any applicable product warranty will be communicated through the relevant product description, packaging, or manufacturer documentation.

Customers should follow product instructions and safety guidelines.

Nothing in these Terms limits non-waivable rights concerning defective, unsafe, or misdescribed goods.

14. Limitation of Liability

To the extent permitted by applicable law, Dubai Prime is not responsible for losses arising exclusively from circumstances outside our reasonable control.

Nothing in these Terms excludes liability or consumer remedies that cannot legally be excluded or restricted.

15. Privacy

The collection and use of personal information are described in our Privacy Policy.

16. Applicable Laws and Disputes

These Terms are interpreted subject to applicable laws, including any mandatory consumer protections that apply to a particular transaction.

If a dispute arises, customers should first contact our support team so we can seek a fair resolution.

Nothing in these Terms prevents a customer from exercising mandatory legal rights or pursuing remedies before a competent authority.

17. Changes to These Terms

We may revise these Terms to reflect updates to our store, services, business operations, or legal requirements.

Changes will apply prospectively as permitted by law. Existing customer rights and obligations will not be unfairly altered.

18. Contact Us

For questions concerning these Terms of Service:

Dubai Prime Customer Support

Email: dubaiprimestore0@gmail.com

Website: dubaiprimestore.com