Shipping policy

Shipping & Delivery Policy

Dubai Prime — United Arab Emirates Delivery

Last Updated: November 9, 2026

At Dubai Prime, we aim to make online shopping convenient and dependable. We work with third-party fulfillment and delivery partners to deliver eligible orders to customers throughout the United Arab Emirates.

This policy explains shipping availability, order processing, delivery charges, tracking, and delivery-related responsibilities.

1. Shipping Destinations

Dubai Prime serves eligible locations across the United Arab Emirates, subject to courier and supplier availability.

Our intended service areas include:

  • Dubai

  • Abu Dhabi

  • Sharjah

  • Ajman

  • Ras Al Khaimah

  • Fujairah

  • Umm Al Quwain

Certain remote locations may have additional delivery restrictions or charges.

Availability will be confirmed during order processing.

2. Order Processing

After an order is placed, our team or connected fulfillment systems review its details and coordinate processing with the appropriate supplier.

Orders may require confirmation of:

  • Product availability.

  • Customer contact information.

  • Complete delivery address.

  • Eligible delivery location.

  • Cash on Delivery availability.

Customers will be informed if additional confirmation is needed.

3. Estimated Delivery Time

Estimated delivery time: [CONFIRM WITH FULFILLMENT PARTNERS].

Delivery estimates may vary depending on the product, destination, order volume, holidays, and courier conditions.

Any estimated delivery timeframe communicated to customers is an estimate rather than an unconditional guarantee.

If a significant delay occurs, we will make reasonable efforts to provide an update and explain the available options.

4. Shipping Charges

Shipping charges are calculated or disclosed during checkout based on the selected delivery option.

Standard UAE delivery fee: [CONFIRM AED AMOUNT].

Any free-shipping promotion will be subject to the conditions displayed at checkout.

We will not impose undisclosed delivery charges after an order has been accepted.

5. Cash on Delivery

Cash on Delivery is available for eligible orders.

Customers should:

  1. Provide a complete UAE delivery address.

  2. Enter an active telephone number.

  3. Remain reachable for delivery coordination.

  4. Prepare the confirmed order amount in AED.

  5. Pay the authorized delivery representative upon delivery.

No advance online payment is required when Cash on Delivery has been selected.

6. Order Tracking

Where tracking information is provided by our fulfillment partners, we may share tracking details or delivery updates through available customer communication channels.

Tracking availability and update frequency depend on the courier and fulfillment partner.

7. Failed Delivery Attempts

If the delivery representative cannot reach the customer or locate the delivery address, another delivery attempt may be arranged where supported.

Repeated failed attempts may result in the order being returned to the supplier.

Any applicable redelivery or return charges will be communicated and handled in accordance with applicable law and previously disclosed terms.

8. Damaged or Incorrect Shipments

If your shipment is visibly damaged, incomplete, or contains an incorrect product, please contact our support team promptly.

Include your order number and any available photographs showing the issue.

We will coordinate with the fulfillment partner to investigate and arrange an appropriate remedy.

9. Multiple Items and Separate Deliveries

Orders containing products from different suppliers may arrive in separate shipments.

Where separate deliveries are necessary, we will communicate the relevant arrangements and any applicable charges in advance where required.

10. Delivery Address Changes

To request an address correction or change, please contact us as soon as possible.

Changes may not be possible after an order has been dispatched.

Additional delivery charges, if applicable, will be disclosed before an agreed change is made.

11. Customer Support

For shipping inquiries, delivery concerns, or order assistance:

Dubai Prime Customer Support

Email: dubaiprimestore0@gmail.com

Please include your order number when contacting us.

Thank you for shopping with Dubai Prime.